In the app
When account settings are available, go to Settings → Account → Delete account, confirm your choice, and follow the prompts. You may be asked to verify your identity by email or SMS.
By email
If you cannot access the app, email support@penzio.co.ke from the address linked to your account with the subject line Account deletion request. Include your registered phone number or email and your display name so we can locate your profile.
What is deleted
After verification, we delete or anonymise personal data such as your profile, photos, bio, and device identifiers, except where we must retain limited information for legal obligations, fraud prevention, or dispute resolution as described in our Privacy Policy.
Active subscriptions
Deleting your account does not automatically refund unused Premium time. Cancel auto-renewal before deletion where possible. See the Refund Policy.
Timeline
We aim to complete deletion within 30 days of a verified request, often sooner. You will receive confirmation by email when processing is finished.
Messages to matches
After deletion, your profile will no longer be visible. Message history may remain visible to former matches in anonymised or truncated form depending on technical implementation — final behaviour to be confirmed at launch.