Last updated: 8 November 2025

Community Guidelines

Everyone on Penzio deserves respect. These guidelines explain what we expect and what happens when rules are broken.

Draft for legal review. This document is provided for informational purposes while counsel reviews it for compliance with applicable laws in Kenya and the wider East Africa region. It may change before publication.

Be honest

  • Use recent photos of yourself and an accurate age.
  • Do not pretend to be someone else or use another person’s images.
  • Be clear about your intentions where you feel comfortable doing so.

Be respectful

  • No harassment, slurs, or degrading language based on gender, ethnicity, religion, disability, or orientation.
  • Accept “no” gracefully. Unwanted persistence after someone unmatches or blocks you is not allowed.
  • Keep conversations consensual. Do not send unwanted sexual content.

Keep it legal and safe

  • No promotion of illegal activity, including drug trafficking or underage content.
  • No financial scams, investment schemes, or requests for money from people you have not met in person through trusted channels.
  • Do not share others’ private information without consent.

Commercial use

Penzio is for personal dating and social connection, not advertising, escort services, or multi-level marketing recruitment unless we expressly authorise a business feature.

Enforcement

Reports are reviewed by our team. Depending on severity and history, we may issue warnings, remove content, limit visibility, or permanently ban accounts. Serious violations may be referred to law enforcement in Kenya or your local jurisdiction.

If you see something concerning, report it in the app or email safety@penzio.co.ke.

Questions? Contact us or visit the Help Centre.